Privacy Policy

El Marquez Restaurant values your privacy and is committed to protecting your personal information.

At El Marquez Restaurant ("we," "us," "our"), we prioritize your privacy. This Privacy Policy explains how we collect, use, protect, and disclose your personal information, including information collected via our website and SMS/Text Messaging services.

Information We Collect

We may collect personal information such as:

• Contact Information: Your name, phone number, email address, and mailing address
• Reservation Details: Party size, date and time preferences, special requests, and dietary restrictions
• Order Information: Food and beverage orders, delivery addresses, and order history
• Payment Information: Billing details when you make purchases (processed securely through third-party payment processors)
• Website Usage Data: IP address, browser type, device information, and interactions via cookies

SMS/Text Messaging Consent

By opting in, you agree to receive:

• Recurring automated reminders about reservations
• Order status updates
• Special promotions and offers (such as Taco Tuesday deals)
• Restaurant news and announcements

Key Terms:

• Consent is not required for purchases
• Message frequency varies based on your activity and preferences
• Standard message and data rates may apply from your carrier
• You may opt out at any time by replying STOP or OUT

How We Use Your Information

Your information may be used to:

• Process and manage reservations, orders, and catering requests
• Send confirmations, reminders, and updates about your reservations or orders
• Communicate promotional content and special offers (with your consent)
• Respond to customer inquiries and provide customer service
• Improve our menu, services, and overall dining experience using analytics
• Comply with legal obligations and protect against fraud

Information Sharing

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.

We may share information with:

• Service Providers: Third-party vendors who assist us with payment processing, delivery services, reservation systems, and customer support
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, sale, or acquisition of our business

Important: All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Data Security

We use industry-standard practices to safeguard your information from unauthorized access, disclosure, or misuse. Our security measures include:

• Secure Socket Layer (SSL) encryption for data transmission
• Secure payment processing through PCI-compliant payment processors
• Regular security audits and updates
• Restricted access to personal information on a need-to-know basis

Note: Payment transactions are securely processed, and we do not store complete credit card information on our servers.

Your Privacy Choices and Rights

You have the following rights regarding your personal information:

Opt-Out of SMS/Text Messages

To stop receiving SMS/Text messages, reply STOP or OUT to any message. You will receive a confirmation of your opt-out.

Opt-Out of Email Marketing

Click the unsubscribe link in any promotional email, or contact us directly.

Access, Update, or Delete Your Information

You may contact us to:

• Access the personal information we have about you
• Update or correct your information
• Request deletion of your information (subject to legal retention requirements)

Cookies and Tracking

We may use cookies and similar technologies to:

• Improve website functionality and user experience
• Analyze website traffic and usage patterns
• Remember your preferences
• Deliver personalized content

You can control cookies through your browser settings. Disabling cookies may impact your experience on our website.

Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.

California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and the right to request deletion of your information.

Policy Updates

This Privacy Policy may be updated periodically to reflect changes in our practices or legal requirements. The "Last Updated" date at the top of this page indicates when the policy was last revised.

Continued use of our website or services indicates your acceptance of the revised policy.