Terms of Service

1. Introduction

Welcome to El Marquez Restaurant ("we," "us," "our"). By using our website, making reservations, placing orders, opting in to our SMS program or visiting our restaurant you agree to these Terms of Service. Please review them carefully. These terms govern your use of all our services including dine-in, takeout, delivery, catering, online ordering and SMS messaging.

2. Reservations and Seating

We recommend making reservations in advance to ensure availability, especially during peak hours and weekends.

Reservation Policy

• Advance Booking: Reservations can be made by phone at (562) 921-4731 or through our website
• Cancellations: Must be made at least 24 hours in advance to avoid cancellation fees
• Late Arrivals: Please arrive within 15 minutes of your reservation time. Late arrivals may result in reduced seating time or loss of reservation
• Party Size Changes: Notify us as soon as possible
• No-Show Policy: Repeated no-shows may require a credit card guarantee for future reservations

3. Ordering and Delivery

Dine-In and Takeout

• All menu items are subject to availability
• We reserve the right to refuse service to anyone
• Takeout orders should be picked up within 15 minutes of the scheduled time
• Unclaimed orders may be discarded after 30 minutes without refund

Delivery Services

• Delivery is provided through third-party services and subject to their terms
• Delivery times are estimates and may vary based on traffic, weather or order volume
• We are not responsible for delays or issues caused by third-party delivery services

4. Pricing and Payments

• Price Changes: Service and menu prices may change without prior notice
• Payment Required: Full payment is required at the time of service or order pickup
• Accepted Payment Methods: Cash, credit/debit cards (Visa, Mastercard, American Express, Discover) and valid gift cards
• Gratuity: Not included in menu prices. For parties of 6 or more an automatic 18% gratuity may be added
• Sales Tax: All prices are subject to applicable California state and local sales tax

5. Gift Cards and Promotions

Gift Cards

• Gift cards are non-refundable and cannot be redeemed for cash
• Gift cards have no expiration date
• Lost or stolen gift cards cannot be replaced
• Valid for dine-in, takeout and catering

Promotions and Special Offers

• Promotions (such as Taco Tuesday and Lunch Specials) are valid only during specified days and times
• Promotions may not be combined with other offers unless explicitly stated
• We reserve the right to modify or discontinue promotions at any time
• Promotional items are subject to availability
• One promotion per customer per visit unless otherwise specified

6. SMS/Text Messaging Program Terms

Program Description

El Marquez Restaurant operates an SMS/Text Messaging program to communicate with customers who have opted in. By providing your mobile number and checking the opt-in box on our website or texting our keyword you consent to receive automated, recurring text messages from us at the number provided.

Messaging Use Cases

Once opted in you may receive the following types of messages:

• Reservation confirmations and reminders
• Order status updates for takeout, delivery and catering
• Promotional offers and discounts (such as Taco Tuesday and lunch specials)
• Restaurant news, holiday hours and event announcements
• Customer service responses

Consent Is Not Required for Purchase

Your consent to receive SMS messages is not a condition of any purchase, reservation or service from El Marquez Restaurant.

Message Frequency

Message frequency varies based on your engagement and our promotional schedule. Under normal circumstances you will receive no more than 10 messages per month.

Message and Data Rates

Message and data rates may apply depending on your mobile carrier and plan. El Marquez Restaurant is not responsible for any charges from your wireless carrier.

How to Opt Out

You may opt out of our SMS program at any time by replying STOP or OUT to any message you receive. You will receive one final confirmation message and then no further messages unless you opt in again.

How to Get Help (SMS Support Contact)

For help with our SMS program reply HELP to any text message or contact us directly:

• Phone: (562) 921-4731
• Address: 13226 Rosecrans Ave, Norwalk, CA 90650

Privacy and Data Handling

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. For full details on how we handle your data review our Privacy Policy.

Changes to Your Mobile Number

You are responsible for notifying us of any changes to your mobile number. To update your number or stop messages on an old number contact us at (562) 921-4731.

7. Health and Safety

Dietary Restrictions and Allergies

• Notify your server of any food allergies, dietary restrictions or sensitivities before ordering
• We cannot guarantee our food is completely free from allergens
• Our kitchen uses common allergens including wheat, dairy, eggs, soy, tree nuts and shellfish

Food Safety

• We follow strict sanitation protocols and health department guidelines
• Our staff is trained in food safety and proper handling procedures
• We maintain proper food storage temperatures and preparation standards

8. Customer Conduct

We expect all guests to:

• Treat staff, other guests and our property with respect
• Follow all posted rules and staff instructions
• Supervise children at all times
• Refrain from disruptive, threatening or inappropriate behavior

We reserve the right to refuse service or ask guests to leave for disruptive, threatening or inappropriate behavior.

9. Refunds and Satisfaction Policy

If you are not satisfied with a service or menu item please contact us within 24 hours so we can address your concerns.

• Refunds are evaluated case by case at management's discretion
• To request a refund contact us within 24 hours of your visit or order
• Refunds may be issued as store credit, replacement items or monetary refund
• Partially consumed meals are generally not eligible for refunds
• We reserve the right to refuse refunds for complaints made more than 24 hours after service

10. Liability and Disclaimers

Limited Liability

El Marquez Restaurant is not responsible for:

• Allergic reactions, food sensitivities or adverse reactions to our food or beverages
• Lost, stolen or damaged personal belongings on our premises
• Injuries due to customer negligence or failure to follow safety guidelines
• Issues arising from third-party delivery services
• Parking lot incidents or vehicle damage
• SMS delivery failures or carrier-related delays

11. Intellectual Property

All content on our website including text, graphics, logos, images and recipes is the property of El Marquez Restaurant and is protected by copyright and trademark laws.

You may not:

• Copy, reproduce or distribute our content without written permission
• Use our trademarks, logos or branding without authorization
• Recreate or sell our recipes for commercial purposes

12. Privacy

Your use of our services is also governed by our Privacy Policy. Review it to understand how we collect, use and protect your personal information.

13. Disputes and Governing Law

These Terms of Service are governed by the laws of the State of California. Any disputes arising from these terms or your use of our services shall be resolved in the courts of Los Angeles County, California.

14. Changes to These Terms

We may update these Terms of Service at any time. The "Last Updated" date at the top of this page indicates when the terms were last revised. Continued use of our services after changes means you accept the revised terms.

15. Severability

If any provision of these Terms of Service is found to be unenforceable or invalid that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.